I gotta love on Apple a bit. First of all, I got my $29 iPod shuffle today! It was my birthday present to myself, and a Christmas gift to Ian. 🙂 I told him I’d share it with him. It’s awesome. 🙂
Second… here’s the quick version of the story:
Yesterday, my laptop power supply charger cord shorts out… sparks, smoke, almost flames… melting plastic. Bad. So I am sad I have to buy a replacement part. THEN, I am not sad when I remember I have AppleCare, which replaces things for FREE. Very nice. We like free.
I called Apple, they said, “Yep. You’re covered. We’ll have the part to you by the end of the week.” Awesome! So, I then remember my laptop needs a bit of maintenance.. but I could never figure out when to part with it for a week or so… until now! I called back and arranged for them to get my laptop. Very good.
A box for my laptop arrived Tuesday morning. Along with a box holding the new power supply!! WOW! That was quicker than “the end of the week”!!! So I packaged up my laptop and the old burned up power supply and called DHL to schedule a pick up. They didn’t come till much later that day, but it was alright. I figured I’d hear from Apple not too long after it arrived.
At 12:25pm today (Wednesday) I received an email from Apple saying that my PowerBook had arrived and was now scheduled to be repaired!!!! WHAT!???!! NY to CA in like 12 hours??! Wow!!!! That is just amazing.
It gets better.
The email included a link to check the status online. So, at 3:30pm or so (EST) I decided to check. THREE HOURS LATER the status was COMPLETE, shipping Nov 29. !!!! WHAT IN THE WORLD? How can Apple be this good???
So, I expect that I will receive my laptop back on my doorstep tomorrow morning. A full three days from when I called Apple. I think the only reason it took three days was that Apple doesn’t have their own shipping service!!!
Folks, if you don’t already own a Mac… what are you waiting for?
